General terms & conditions


Fieldfare Trailer Centre (hereinafter called “The Company”) supplies goods and services only subject to these terms and any person (hereinafter called “The Buyer”) supplied by Fieldfare Trailer Centre accept that these terms will govern all contractual relations between them to the exclusion of any terms contained in any of The Buyer’s documents even if The Buyer’s terms purport to provide that The Buyer’s own or some other terms prevail. 

No employee or other person acting or purporting to act on behalf of The Company is authorised to agree or effect any alteration in these terms or make or give any representation or warranty in relation to the goods or services save only that a Partner of The Company may in writing agree such alterations or make or give such representations or warranties. 


Our Liability:

Fieldfare Trailer Centre and its affiliates will not be responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or (iii) any indirect or consequential losses that were not foreseeable to both The Buyer and The Company when the contract for the sale of products by The Company to the Buyer was formed.

Nothing in these conditions limits or excludes The Company’s responsibility for fraudulent representations made by it or for death or personal injury caused by its negligence or wilful misconduct.

The Company will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect The Buyer’s right to have the products sent to them within a reasonable time. The Buyer may cancel their order at any time prior to dispatch.


Reservation of Title:

Because of the large number of individual part numbers and references and the unique applications of individual automotive parts and supplies it is recognised by The Buyer that it is outside the bounds of normal possibility for any parts or supplies of the same part number or reference on The Buyer’s premises not to relate to parts and supplies of the same part number or reference supplied by The Company.

Not withstanding delivery and passing of the risk, legal and beneficial ownership shall remain in The Company until full payment for goods has been made.  Until ownership passes, The Buyer shall hold the goods as bailee for The Company and must keep the goods free from any Charge. Lien or other Encumbrance.  The Buyer shall have possession of the goods but at all times remain accountable to The Company on a fiduciary basis in respect of the goods until payment in full has been made to The Company.

The Company and its associated companies shall be entitled to repossess all goods not paid for if any sum due in respect of goods remains unpaid by the due date.  The Company and its associated companies may enter upon the premises of The Buyer to repossess such goods.

Where goods (or brands of goods) supplied by The Company can be identified on the premises of the Customer and The Company can produce invoices or other evidence of supply of such goods, this evidence will be accepted as proof of supply of the goods by The Company irrespective of whether or not the invoice can be specifically related to the particular item/s on the Customer’s premises.

Not withstanding the provisions of this clause and Section 49 (1) of the Sale of Goods Act 1979 The Company may bring action for the price due under these Terms at any time after the price has become payable under these Terms.


Buyer’s Terms:

The Company does not recognise any terms and conditions of contract supplied by The Buyer unless any such terms and conditions are specifically acknowledged and agreed in writing by a Partner of The Company.  Executions of, compliance with, or implementation of orders does not imply acceptance of The Buyer’s terms and conditions. 


Unfair Contract Terms:

The Company has drawn these Terms of Business in the light of the Unfair Contract Terms Act 1977 and considers them to be fair and reasonable and its prices are based on contracts made on these conditions.  If The Buyer considers these terms to be unreasonable The Buyer must inform The Company in writing before any contract is made, otherwise they will be deemed to have accepted that The Company’s terms are fair and reasonable.


Making A Purchase:

Browse our website and and add any items that you wish to buy to the cart. After you have finished your selection, click on the cart and review your items. Choose your Shipping Area to calculate costs (see shipping and returns for more details) and update the total.

Click on ‘Proceed to Checkout' and you will be asked for a few details that we need to be able to complete the order.

Illustrations, descriptions, weight and measurements shall be taken by the Buyer as a guide only and are not binding in detail. Fieldfare Trailer Centre - without notice - reserves the right to make changes to any specifications as it sees fit.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If an order has been placed, we are unable to apply discount codes after checkout.


Shipping And Handling:

Orders can be delivered to the delivery address of your choice. However, the card holder's billing address must be completed. Orders made outside of UK Mainland are subject to a shipping charge chosen at checkout dependant on shipping location.

Provided your items are in stock and your order is placed before our cut off time, your order will be sent on a next day delivery service. We cannot be held liable for any delays once the courier company has possession of your order.

All products are subject to availability.


Shipping Post Codes and Costs:

For costs to particular areas and postcodes, please see our Shipping and Returns Policy

Orders are processed daily from Monday to Friday and normally dispatched within 48 hrs. There is no dispatch or delivery on a Saturday, Sunday or Bank Holidays.


Damage or Shortage:

All packages received must be inspected for damage before signing for them. Any packages that arrive damaged must be signed for as damaged with the courier. We are not liable for any loss or damage to goods if the courier has not been made aware of this. Any damage or shortage of goods found by The Buyer must be notified to The Company within 24 hours of delivery.  Failure to do so will free The Company from any liability in this respect.


Back Orders:

If your item is not in stock, we will back order it for you and send it out as soon as it is available. This usually takes between 3-5 working days. If it is expected to be longer than this, our team will keep you informed accordingly. Your order will only be sent when all items are in stock. If you'd like part of your order sent before this, please get in touch and our customer service team will arrange for separate deliveries.


Tax Charges:

For orders made within the UK, 20% VAT is added.


Alternative Products:

The Company reserves the right to supply an "alternative brand" product equal to or of a better quality if the purchased item is "Out of Stock".


Fit for Purpose:

The Company takes every care with regard to the quality and standard of manufacture of the goods it supplies as far as it is able to. However, as the goods are used for a multiplicity of purposes and The Company has no control over the method of their application or use, The Company excludes so far as it legally may do so any condition or warranty implied by statute or otherwise as to the fitness of its goods for any particular purpose.  Any technical co-operation between The Company, its Suppliers or The Buyer shall not affect this condition.

Under no circumstances shall The Company be liable for any loss of profit or contracts or other consequential loss or damage on the part of The Buyer however caused. The Company will not be liable to any labour claims. All warranties will be dealt with in accordance with the manufacturer’s warranty procedures.



All images and illustrations shown on this web site are only meant as a guide, the actual part may differ in size. We reserve the right to send an equivalent part as long as it meets the specification of the original part ordered without prior notification.



We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee - subject to our returns policy.



You must inform The Company of your intention to cancel your order by either phone, email or post. We will only accept goods back in a re-saleable condition. Once we have received the items in good order, we will then issue you a full refund less any delivery charges. You will be required to return goods at your cost by an insured carrier. If you are unable to arrange a return contact us and we will arrange collection on your behalf but a charge will be made which will be deducted from your refund total. If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order. 

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